Concierge Service
Visa Concierge is your go-to for information, itinerary planning, and ticket purchases.
Accessible worldwide, 24/7, this service is complimentary for Visa Infinite and Visa Platinum cardholders.
Informational and Advisory Inquiries
- Transportation schedules for planes, trains, and buses
- Directory of medical centers and institutions
- Exchange rates, ATM locations, and bank branches
- Information about government and medical institutions, among others
- Contact details for any organization.
- Requests for reference information.
Visa Cardholder Privileges
- Information about Visa benefits, including discounts, special offers
- Any other information about cardholder benefits
- Brief information on Visa's emergency services and the referral of customers to the appropriate Visa departments
- Contact information of any organization.
- Possibility to contact the Visa customer support team.
Organizational Requirements
Booking, ordering, and purchasing worldwide:
- Tickets for cinemas, nightclubs, theaters, concerts, and sports events
- Restaurant reservations
- Flower orders and delivery
- Ticket purchase/confirmation of participation/registration for any event, such as concerts, training sessions, fashion shows, sports events, etc.
- Ordering food and drinks
- Orders for goods and services on behalf of the cardholder
- Reminder Services: Personalized reminders for all important events, including birthdays, meetings, sporting events, medical appointments, water delivery, stationery, and more. "Alarm clock" service
Travel
- Organization and/or planning of special/private tours and/or travel itineraries worldwide, along with other travel services
- Reservation and delivery of air tickets and train tickets
- Booking rooms in hotels/other accommodation options worldwide
- Travel tips
- Organization of transfers
- Planning tourist routes anywhere in the world
- Registration of travel insurance policies
- Car rental service
- Ordering guide services
- Support in cases of lost luggage and assistance in the recovery process
- Assistance in resolving flight delay/cancellation compensation issues
Household Requests
- Assistance in finding household staff
- Searching and ordering cleaning services
- Dry cleaning and other household services
- Emergency locksmith services (lock making/repair)
Other Services
- Event information: concerts, sports events, festivals, etc.
- Entertainment and events schedule
- Booking rooms in hotels/other accommodation options worldwide
- Reservation of seats in entertainment complexes and restaurants
- Results of world events, including scores of sporting events
- Offers and assistance in organizing events upon the client's request
- Gift ideas and ordering
- Booking the services of an animator, host, or celebrity guest
- Searching, purchasing, and delivering goods worldwide on behalf of the client
What are the operating hours of the concierge service?
The service is available 24/7.
In which countries is the service available?
You can utilize the service globally.
What is the fee for the concierge service?
This service is complimentary for holders of Visa Platinum, Visa Signature, and Visa Infinite cards. You are only responsible for the costs of the goods and services you order.
More information: Visa Concierge
