Customer Rights

If you're unsatisfied with JSC "Terabank" services, here's how to file a complaint:

• Contact JSC "Terabank" Customer Service Center: +995 32 2 255 00 00; *5050;
• Orally or in a written form at JSC "Terabank" branches, service centers and servicedesks. 
• Submit electronically to info@terabank.ge.

Your complaint will be reviewed by the quality service unite of JSC "Terabank". The maximum processing time is one month after your submission.
You'll receive a written or electronic notification of the decision.
For updates on your complaint, visit any branch/service center or use remote channels.
Dispute resolution commission of the National Bank of Georgia
 

If you're dissatisfied with the resolution (including non-response), or only partially satisfied, regarding payment services, you can escalate the matter to the dispute resolution commission of the National Bank of Georgia within six months of filing the complaint. They'll handle the dispute at no cost.
Find more info on the National Bank of Georgia website: www.nbg.gov.ge/cp/or call the hotline: +995 32 2 406 406.