How to protect your Data

Make sure your mobile, tablet, or computer operating system, as well as the apps and programs installed on these devices, are licensed and downloaded from the official site or platform. Unlicensed systems have many vulnerabilities. Using them can cause malicious software (malware) to get into your device, which can lead to unauthorized access to your data. Always update your operating system and applications, and observe whether in the process of update, initial permissions required by the application are changed or not. Download licensed antivirus programs on your devices and check for suspicious files with their help. Use authorization tools (PIN, password, fingerprint, face recognition) on mobile devices.

The first line of defense in cyberspace is your password. Always try to make it complicated, it should consist of many different characters. Use uppercase and lowercase letters, numbers, and special characters ($% ^! @ # * &).
Remember, it only takes about 1 minute for an 8-character password, composed of small letters, to be broken. Try to make a password of a phrase and use different symbols in it.
for example: Let's take the phrase: I love Tera Bank, translate the words into Georgian - me mikvars tera bank, and then combine it with symbols - meM! Kvar $ _Tera3ank. "Cracking" such password will inadequately take a long time.

Social engineering is one of the biggest risks in cyberspace and is often the first stage of more significant attacks. It is focused on people's actions, attitudes, and manipulate over them. Social engineering leaves the feelings that the proposal is too good to be true.
For example, criminals can contact and email you with the help of email, phone, social networks, or text messages.

• Promise: "You have won the lottery ..." "we are refunding incorrectly transferred amount ..."
• Tariffication: "Unauthorized access to your username and password ..."
• A sense of urgency: "Take action immediately, otherwise it will be late ..."
• Unnecessary secrecy: "Don't let anyone see what you find in this file ..."
• Offers involving receiving or transferring money to a stranger.

Criminals use fake websites and email addresses to gain access to customer data. For this purpose, they allegedly send from an authorized person, advertising and notifications.

Be sure to check, who is the sender and what website you're transferred to, as it is difficult to distinguish a fake address from a real one.

When opening a Terabank website, always be sure to enter at https://www.ebanking.ge

Criminals try to make fake visuals look very much like the real one. For example: ebankimg.ge or ebankiing.ge Info@terrabank.ge or info@terabamk.ge Fake websites and email alerts often feature poor design and grammatical errors, with no padlock sign in front of the website address, indicating that the website is not protected.

If you receive a message attached with files and / or weblinks, do not hurry to open them, think (within 10 seconds), identify the sender as far as possible and verify whether the message was actually sent.

Remember, Terabank will never ask you for a username or password by email or phone call.

For criminals, your bank card data is the most desirable target. We take care of your and your card's data security, but in this process you should help us, too:

• Do not share your card data by email, messenger, text message or verbally (card PIN, card number, expiry date, and so-called cvv or cvv2 code on the back)
• Think about who and what is requesting your card data
• Do not save your bank information in the browser and various sites
• Have one card for online shopping, and another for payroll and daily use
• Activate transaction sms notifications
• Do not allow service personnel to carry your card when making payment through the terminal (HORECA, shop, gas station, etc.)
• Before using an ATM, check its keyboard and card reader. If you notice something suspicious or unusual, contact us and use another ATM
• In case of card loss and / or unauthorized transactions, first block the card with the help of Internet or Mobile Banking and report the transactions.